Frequently Asked Questions

A grid-tied system connects to the utility grid and reduces your electricity bill by offsetting daytime consumption — but it does not provide backup power during a brownout. A hybrid system adds battery storage, giving you backup power even when the grid is down. An off-grid system runs entirely on solar and batteries with no grid connection, ideal for farms, remote sites, and areas with no utility access. Fortune 9 designs all three types.

Typical timeline: inquiry to site survey 1–7 days depending on location; survey to proposal 2–5 business days; contract signing to installation 1–4 weeks depending on equipment availability and permitting; installation to commissioning 1–3 days for standard residential systems, longer for commercial. We will confirm the full timeline at the proposal stage.

Savings depend on your system size, actual daily usage, sun hours at your location, and your current electricity rate. As a general guide, a properly sized grid-tied system can offset 50–80% of daytime consumption. Use our Savings Calculator for an indicative estimate, then book a site survey for an accurate projection based on your specific property and usage profile.

We handle everything locally. Your family contacts us for the site survey, you review the proposal and pay from abroad via bank transfer, and our team manages delivery and installation in Cebu and the Visayas. We can also coordinate directly with a trusted family member on your behalf. Contact us on WhatsApp for a walkthrough.

Yes. After every installation we provide a customer handover, warranty registration, and operating instructions. Maintenance services include annual inspection, panel cleaning, battery health checks, and monitoring support. Maintenance plan pricing is available on request.